United Kingdom - English
United States - English
Ireland - English
Nederland - Dutch
France - French
Germany - German
Italy - Italian
Spain - Spanish
Belgium - Dutch
Portugal - Portuguese
Singapore - English
Malaysia - English
Australia - English
New Zealand - EnglishWill I still be able to view my devices on Velocity?
Yes, you will still be able to manage and track your vehicles through Velocity and the Kinesis App as normal. […]
Read moreWill I have a separate fuel and vehicle tracking account?
Yes, each will have individual account numbers. However, both accounts will be linked so your current experience on Velocity won’t […]
Read moreWill my payment terms change?
No, the payment terms of your current contract will remain the same.
Read moreWill the payment reference on my bank statement change?
No. The payment reference will be the same, but you will see two separate collections where previously you saw one.
Read moreWill the way I receive my invoice change?
No, your invoices will still be available in your Velocity account as normal.
Read moreWill I be asked to sign a new contract for vehicle tracking?
No, there will be no change to your contract.
Read moreWhat will happen with my existing Direct Debit?
Your existing Direct Debit will still be in place to pay for your fuel and vehicle tracking in two separate […]
Read moreWhy are you taking more than one Direct Debit payment?
Since you became a customer, we have been invoicing you for both fuel card services and vehicle tracking services on […]
Read moreIs there anything I need to do for this change to happen?
No. If you pay by Direct Debit, we will take two separate Direct Debit payments instead of one, and you […]
Read more